Privacy Policy

Effective Date: September 3, 2026

Dongfeng Nepal (“we,” “us,” “our,” or “Dongfeng Nepal”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, products, and online forms.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or interact with dongfengnepal.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Dongfeng Nepal is operated by MAW Vriddhi Motors Pvt. Ltd., the authorized distributor/dealer associated with Dongfeng vehicles in Nepal.

For privacy-related questions or requests, you may contact us at:

Email: [email protected]
Phone: +977-9709197176 / +977-9802354148
Location: Kathmandu, Nepal

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

2.1 Information You Provide

When you submit a form, request information, book a test drive, request a brochure, make a vehicle booking, or contact us, we may collect:

• Full name
• Email address
• Phone/contact number
• Address
• City/location
• Vehicle model or variant of interest
• Preferred test-drive date and time
• Vehicle ownership information
• Vehicle Identification Number (VIN), where applicable
• Insurance company information, where applicable
• Purchase-related information
• Information contained in your message or enquiry
• Payment-related information or payment receipt uploaded through our booking form
  
• Any other information you voluntarily provide to us

2.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General website usage information
• Cookies and similar technologies

We use this information primarily to maintain, secure, analyze, and improve our website and services.

3. How We Use Your Information

We may use the information collected through the website to:

• Respond to your enquiries and requests
• Contact you regarding your enquiry
• Schedule and manage test drives
• Process vehicle booking requests
• Process brochure requests and provide requested materials
• Provide information about Dongfeng vehicles, products, services, offers, and campaigns
• Provide customer and after-sales support
• Process warranty-related enquiries and applications
• Verify information submitted through our forms
• Process or verify booking-related payment information
• Improve our website, products, services, and customer experience
• Monitor and protect the security of our website
• Prevent fraud, misuse, unauthorized access, or other harmful activity
• Comply with applicable laws, regulations, legal processes, and governmental requirements
• Maintain business, administrative, and operational records

4. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate with you about:

• New vehicle models
• Vehicle launches
• Special offers
• Promotions and campaigns
• Test-drive opportunities
• Events
• Service and maintenance information
• Warranty-related information
• Other products or services that may be relevant to you

You may request that we stop sending promotional communications at any time by contacting us using the details provided in this Privacy Policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support analytics or marketing activities.

Cookies may be placed by us or by third-party services used on our website.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Our employees and authorized representatives
• Authorized dealers, service centers, and business partners
• Website hosting and technical service providers
• Website analytics and technology providers
• Communication and customer-support service providers
• Payment service providers, where applicable
• Professional advisers, auditors, or legal representatives
• Government authorities or regulatory bodies where required by law

Where third-party service providers process information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.

7. Payment Information

Certain vehicle booking processes on our website may require users to submit payment-related information or upload a payment receipt.

The website may use such information to verify and process the relevant booking request.

We do not intend to collect unnecessary payment-card information through ordinary website forms. Where payment processing is handled by a third-party payment provider, that provider may process payment information under its own terms and privacy practices.

8. Test Drive and Vehicle Information

When you request a test drive or provide vehicle-related information, we may use the information you provide to:

• Arrange the requested test drive
• Contact you regarding your appointment
• Confirm the selected vehicle/model
• Provide relevant vehicle information
• Provide customer support
• Maintain records relating to your request

Where you provide information about an existing vehicle, such as VIN or insurance information, we will use it only for the relevant service, warranty, insurance, customer-support, or business purpose for which it was provided, subject to applicable law.

9. Brochure and Content Downloads

If you request a brochure or other downloadable material, we may collect your name, email address, phone number, address, and related information.

This information may be used to provide the requested material and, where permitted, to follow up regarding your enquiry or interest in Dongfeng vehicles.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including customer service, business operations, legal obligations, dispute resolution, accounting, security, and record-keeping requirements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable policies and legal obligations.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Users should therefore avoid submitting unnecessary confidential information through general website forms.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, map services, or other external services.

Once you leave our website or interact with a third-party service, that third party’s own privacy policy and terms may apply.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

13. Children’s Privacy

Our website and services are intended for a general audience and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request that we stop sending promotional communications
• Ask questions about how your information is processed

To make a privacy-related request, please contact:

Email: [email protected]

We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Effective Date” at the beginning of this policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

16. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

MAW Vriddhi Motors Pvt. Ltd.
Kathmandu, Nepal
Email: [email protected]
Phone: +977-9709197176 / +977-9802354148

Website: dongfengnepal.com